1. Introduction
M/S DE LUBRICANTS is a Pakistan-based manufacturer of lubricating oils for automobiles and industrial machinery, with headquarters at House No 739, Islamabad, 44000, Pakistan. This Privacy Policy describes how we collect and process information about you when you interact with our website or any application we publish (including any application distributed through Google Play). It is designed to comply with applicable data-protection laws and the Google Play Developer Policy requirements for privacy disclosures.
By using our website, contacting us, or using any of our applications, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect only the information needed to operate, improve, and respond to inquiries about our services.
a. Information You Provide Directly
- Contact details: name, phone number, email address (where provided), company name, and any details included in messages submitted through our contact form or sent to us by phone or email.
- Inquiry details: the type of inquiry (e.g. automotive lubricants, industrial lubricants, bulk supply, distribution partnership) and any free-text message describing your needs.
b. Information Collected Automatically
- Device & technical data: IP address, browser type and version, operating system, device type, screen size, language, and time zone.
- Usage data: pages visited, time spent on pages, links clicked, referring URLs, and approximate location derived from IP address.
- Log data: standard server logs, including the date and time of your request and any errors generated.
c. Information Collected Through Our Application (if applicable)
- App identifiers: non-personal identifiers used to maintain a stable installation session.
- Crash & performance data: diagnostic information used to detect and fix issues.
- We do not collect contacts, SMS, photos, microphone, or precise location data through our application unless explicitly required for a feature, in which case we will request your consent at runtime.
3. How We Use Information
We use the information we collect for the following purposes:
- To respond to inquiries you submit through our contact form, by phone, or by email.
- To provide and improve our products, services, website, and any application we publish.
- To process orders, quotations, and distribution requests where applicable.
- To analyze usage trends and measure the effectiveness of our website content.
- To detect, prevent, and address technical issues, fraud, or abuse.
- To comply with legal obligations applicable to our business in Pakistan and any jurisdiction in which we operate.
4. Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share information only in the limited circumstances described below:
- Service providers: we may share information with trusted third parties who help operate our business, such as hosting providers, analytics providers, customer-support tools, and email/communications services. These providers are contractually obligated to protect your information and process it only on our instructions.
- Legal compliance: we may disclose information when required by applicable law, court order, or governmental request, or to protect our legal rights, the rights of others, or public safety.
- Business transfers: in the event of a merger, acquisition, restructuring, or asset sale, information may be transferred as part of the transaction, subject to confidentiality safeguards.
- With your consent: we may share information for any other purpose with your explicit consent.
5. Data Retention
We retain personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, including to satisfy any legal, accounting, or reporting requirements. Inquiry data is generally retained for up to 24 months from the date of last interaction, after which it is deleted or anonymized. Server logs are retained for up to 12 months.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted internal access, secure storage, and routine review of our information-handling practices.
No method of transmission over the internet or method of electronic storage is fully secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Children's Privacy
Our website and services are intended for individuals aged 18 and above and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us using the details below and we will promptly delete the information.
8. International Data Transfers
We are based in Pakistan. If you access our services from outside Pakistan, please be aware that information we collect may be transferred to, stored, and processed in Pakistan or in any other country where our service providers are located. By using our services, you consent to such transfers, subject to safeguards consistent with this Privacy Policy and applicable law.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of your personal information, subject to legal obligations.
- Restriction: request that we restrict the processing of your personal information.
- Objection: object to processing based on our legitimate interests.
- Portability: request a portable copy of the information you provided to us.
- Withdraw consent: where processing is based on consent, withdraw it at any time.
- Complaint: file a complaint with the relevant data-protection authority.
To exercise any of these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Cookies & Tracking Technologies
Our website may use cookies and similar technologies (such as local storage and pixel tags) for the following purposes:
- Strictly necessary: to enable core site functionality such as page navigation and form submission.
- Performance & analytics: to understand how visitors use the site so we can improve it.
- Preferences: to remember your settings and improve your experience on return visits.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
11. Third-Party Links & Services
Our website or applications may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will revise the "Effective Date" at the top of this page and, where the changes are material, provide a more prominent notice (such as on our home page). We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
- Company: M/S DE LUBRICANTS
- Address: House No 739, Islamabad, 44000, Pakistan
- Phone: +92 333 814 5627
We will make every reasonable effort to address your inquiry promptly and in accordance with applicable law.